I contacted the seller requesting custom University of Michigan AF1s and he responded promptly. He sent me several potential design options to choose from. Once I selected the custom design, he provided a realistic timeframe in which the shoes would be completed. He kept me updated on the progress throughout the process. The packaging protected the shoes from damage or scuff marks. I was beyond thrilled with the finished product! Exceptional quality work and attention to detail. I will be ordering more custom AF1s for sure! Highly recommend!